Question 1

How do I track my ASOS order?

Accepted Answer

Log in to your ASOS account, go to your orders and click on the tracking link. You can also enter the tracking number directly on our website.

Question 2

Which carriers does ASOS use?

Accepted Answer

ASOS uses DPD, Royal Mail, Evri, and local carriers worldwide for international shipping.

Question 3

My ASOS package is not arriving, what should I do?

Accepted Answer

First check the current tracking status on our website. If the package has not moved for several days, contact ASOS customer service. Keep your order number and tracking number ready.

Question 4

How long does delivery from ASOS take?

Accepted Answer

UK delivery takes 2-4 days. International delivery varies from 5-14 days depending on location.

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Frequently Asked Questions