GLS Tracking
Why this page is displayed
This page is displayed because an online shop has referred to paketverfolgung.info or because the logistics company GLS was identified based on the tracking ID you entered.
paketverfolgung.info is a consumer portal operating since 2008 that identifies the responsible logistics company based on a tracking ID. Typically, direct access to the respective shipment tracking is provided. In the case of GLS, this is currently not possible as the company does not wish to be linked through third party services.
More details
What is paketverfolgung.info?
At the time of its launch in 2008, online commerce was still in a much earlier stage of development. Many logistics companies did not provide publicly accessible shipment tracking at that time, or offered such features only in hard to find locations within their websites.
Over the years, the service has been used by numerous online shops, consumer portals, and companies across various industries. A key reason lies in one of the most common customer service inquiries in e-commerce: the so called WISMO question.
WISMO stands for "Where Is My Order?"
This inquiry remains one of the most common concerns in support departments of online retailers. Despite improved communication processes, not all providers consistently inform their customers about the status of an order, from the time of picking to handover to the shipping carrier.
Challenges in international shipping
Particular challenges arise with international orders, especially through Asian platforms. In many cases, buyers initially receive only a tracking ID for an intra-Asian shipment. Which logistics company handles the final delivery in the destination country often remains unclear.
Additionally, the original tracking pages are sometimes only available in local languages or use character sets that are difficult for international users to understand. paketverfolgung.info serves as a technical orientation aid in such situations and enables identification of the responsible logistics company in a linguistically accessible environment.
Furthermore, the system detects fraudulent tracking numbers and informs users accordingly. Those affected receive early warnings about potential fraud attempts.
Background on the current situation with GLS
paketverfolgung.info generally enables forwarding to shipment tracking pages of numerous logistics companies worldwide. GLS does not currently wish for this form of linking. The cybersecurity company Netcraft was commissioned to report such references and has classified paketverfolgung.info as a potential phishing site.
paketverfolgung.info clarifies that the platform has never engaged in or supported phishing activities. Measures to protect brands and users on the internet are understandable. The decision is respected.