Question 1

How do I track my DHgate order?

Accepted Answer

Log in to your DHgate account, go to your orders and click on the tracking link. You can also enter the tracking number directly on our website.

Question 2

Which carriers does DHgate use?

Accepted Answer

DHgate sellers use various carriers including ePacket, China Post, DHL, UPS, and FedEx.

Question 3

My DHgate package is not arriving, what should I do?

Accepted Answer

First check the current tracking status on our website. If the package has not moved for several days, contact DHgate customer service. Keep your order number and tracking number ready.

Question 4

How long does delivery from DHgate take?

Accepted Answer

ePacket takes 10-20 days. Standard shipping 15-35 days. Express 5-10 days.

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Frequently Asked Questions