JD.com Tracking

Track your JD.com orders and shipments in real-time

JD.com

My Account → Orders → Track Shipment

Frequently Asked Questions

How do I track my JD.com order?

Go to your JD.com account, find your order history, and click on the tracking link. You can also enter the tracking number on our site.

Which carriers does JD.com use for shipping?

JD.com ships with JD Logistics, SF Express, YTO, ZTO. The carrier used depends on your location and chosen shipping method.

What should I do if my JD.com package doesn't arrive?

First check the tracking status on our site. If the package shows as delivered but you haven't received it, contact JD.com customer service. For delays, wait 1-2 business days before contacting support.

How long does JD.com delivery take?

Standard delivery typically takes 2-5 business days. Express shipping options are usually available for faster delivery. Delivery times may vary based on your location and chosen shipping method.