Question 1

How do I track my JD.com order?

Accepted Answer

Go to your JD.com account, find your order history, and click on the tracking link. You can also enter the tracking number on our site.

Question 2

Which carriers does JD.com use for shipping?

Accepted Answer

JD.com ships with JD_LOGISTICS, SF_EXPRESS, YTO, ZTO. The carrier used depends on your location and chosen shipping method.

Question 3

What should I do if my JD.com package doesn't arrive?

Accepted Answer

First check the tracking status on our site. If the package shows as delivered but you haven't received it, contact JD.com customer service. For delays, wait 1-2 business days before contacting support.

Question 4

How long does JD.com delivery take?

Accepted Answer

Standard delivery typically takes 2-5 business days. Express shipping options are usually available for faster delivery. Delivery times may vary based on your location and chosen shipping method.

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