Question 1

How do I track my John Lewis order?

Accepted Answer

Log in to your John Lewis account, go to your orders and click on the tracking link. You can also enter the tracking number directly on our website.

Question 2

Which carriers does John Lewis use?

Accepted Answer

John Lewis uses DPD, Royal Mail, and its own delivery network for premium service.

Question 3

My John Lewis package is not arriving, what should I do?

Accepted Answer

First check the current tracking status on our website. If the package has not moved for several days, contact John Lewis customer service. Keep your order number and tracking number ready.

Question 4

How long does delivery from John Lewis take?

Accepted Answer

Standard delivery takes 3-7 business days. Next-day and named-day delivery options are available.

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