Question 1

How do I track my Mall.cz order?

Accepted Answer

Go to your Mall.cz account, find your order history, and click on the tracking link. You can also enter the tracking number on our site.

Question 2

Which carriers does Mall.cz use for shipping?

Accepted Answer

Mall.cz ships with PPL, ZASILKOVNA, DPD. The carrier used depends on your location and chosen shipping method.

Question 3

What should I do if my Mall.cz package doesn't arrive?

Accepted Answer

First check the tracking status on our site. If the package shows as delivered but you haven't received it, contact Mall.cz customer service. For delays, wait 1-2 business days before contacting support.

Question 4

How long does Mall.cz delivery take?

Accepted Answer

Standard delivery typically takes 2-5 business days. Express shipping options are usually available for faster delivery. Delivery times may vary based on your location and chosen shipping method.

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