Question 1

How do I track my Next order?

Accepted Answer

Log in to your Next account, go to your orders and click on the tracking link. You can also enter the tracking number directly on our website.

Question 2

Which carriers does Next use?

Accepted Answer

Next primarily uses DPD and Evri for home deliveries, with Click & Collect available at stores.

Question 3

My Next package is not arriving, what should I do?

Accepted Answer

First check the current tracking status on our website. If the package has not moved for several days, contact Next customer service. Keep your order number and tracking number ready.

Question 4

How long does delivery from Next take?

Accepted Answer

Standard delivery takes 3-5 days. Next-day delivery before 9pm is available.

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Frequently Asked Questions