Question 1

How do I track my Ozon order?

Accepted Answer

Go to your Ozon account, find your order history, and click on the tracking link. You can also enter the tracking number on our site.

Question 2

Which carriers does Ozon use for shipping?

Accepted Answer

Ozon ships with OZON_DELIVERY, RUSSIAN_POST, CDEK. The carrier used depends on your location and chosen shipping method.

Question 3

What should I do if my Ozon package doesn't arrive?

Accepted Answer

First check the tracking status on our site. If the package shows as delivered but you haven't received it, contact Ozon customer service. For delays, wait 1-2 business days before contacting support.

Question 4

How long does Ozon delivery take?

Accepted Answer

Standard delivery typically takes 2-5 business days. Express shipping options are usually available for faster delivery. Delivery times may vary based on your location and chosen shipping method.

Ozon Sendungsverfolgung

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