Question 1

How do I track my Tmall order?

Accepted Answer

Log in to your Tmall account, go to your orders and click on the tracking link. You can also enter the tracking number directly on our website.

Question 2

Which carriers does Tmall use?

Accepted Answer

Tmall uses SF Express, YTO Express, ZTO Express, STO Express, and Cainiao for deliveries.

Question 3

My Tmall package is not arriving, what should I do?

Accepted Answer

First check the current tracking status on our website. If the package has not moved for several days, contact Tmall customer service. Keep your order number and tracking number ready.

Question 4

How long does delivery from Tmall take?

Accepted Answer

Domestic delivery in China takes 1-5 days. International shipping varies by destination.

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Frequently Asked Questions