Tmall Tracking
Track your Tmall orders and shipments in real-time
Tmall
tmall.com
My Account → Orders → Track Shipment
Frequently Asked Questions
How do I track my Tmall order?
Log in to your Tmall account, go to your orders and click on the tracking link. You can also enter the tracking number directly on our website.
Which carriers does Tmall use?
Tmall uses SF Express, YTO Express, ZTO Express, STO Express, and Cainiao for deliveries.
My Tmall package is not arriving, what should I do?
First check the current tracking status on our website. If the package has not moved for several days, contact Tmall customer service. Keep your order number and tracking number ready.
How long does delivery from Tmall take?
Domestic delivery in China takes 1-5 days. International shipping varies by destination.