Question 1

How do I track my Wildberries order?

Accepted Answer

Go to your Wildberries account, find your order history, and click on the tracking link. You can also enter the tracking number on our site.

Question 2

Which carriers does Wildberries use for shipping?

Accepted Answer

Wildberries ships with WILDBERRIES_DELIVERY. The carrier used depends on your location and chosen shipping method.

Question 3

What should I do if my Wildberries package doesn't arrive?

Accepted Answer

First check the tracking status on our site. If the package shows as delivered but you haven't received it, contact Wildberries customer service. For delays, wait 1-2 business days before contacting support.

Question 4

How long does Wildberries delivery take?

Accepted Answer

Standard delivery typically takes 2-5 business days. Express shipping options are usually available for faster delivery. Delivery times may vary based on your location and chosen shipping method.

Wildberries Sendungsverfolgung

Frequently Asked Questions